Sewage backing up in the house: what to do now
When sewage comes up through drains or toilets, stop using water and protect yourself first. Here's the order to work in.
Sewage backing up into a home is unpleasant and a health risk. The priority is stopping more water going into the system.
Stop using water
Don't run taps, flush toilets, or use the washing machine or dishwasher. Each use sends more water into the blocked line.
Keep people and pets away
Sewage can carry bacteria. Keep children and pets out of the affected area, and wear gloves and a mask if you must enter it.
Check whether it's only one fixture
If only one drain is slow, it may be a local clog. If several fixtures back up at once, the blockage is likely in the main sewer line, and you should call a plumber.
Call a plumber
A plumber can clear the line with a camera inspection and the right equipment. Don't use chemical drain cleaners on a backup, since they can splash and cause burns.
Maintenance
Common Questions
Do you offer emergency service?
Yes. Call (619) 555-0142 any time and a plumber will respond as quickly as possible. We have emergency plumbers available 24/7, even on weekends and holidays.
How fast can you arrive?
We offer same-day appointments for most calls and give you an arrival window when you book. For emergencies like burst pipes or no water, we aim to arrive within 2 hours.
Are you licensed and insured?
Yes. We are licensed with the California Contractors State License Board (CSLB License #[number]) and fully insured. You can verify our license on the CSLB website.
What's your service area?
We serve San Diego and the surrounding areas, including Chula Vista, Carlsbad, Oceanside, Encinitas, Vista, National City, Bonita and Eastlake. Call to confirm your ZIP code.
What are your hours?
We're open Monday through Saturday, 7am to 7pm. We also have an emergency line available 24/7 for urgent issues like burst pipes or major leaks.
How much does a service call cost?
A service call is $129. This covers the plumber's time to diagnose the problem. If you decide to proceed with repairs, we'll give you an upfront quote before we start work.